At Success Pharmacy 23, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we have outlined our refund and return policy to assist you in resolving any concerns quickly and efficiently.
Eligibility for Returns
We accept returns for products that meet the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 14 days of receiving your order.
- Products that are damaged or defective upon arrival are eligible for return or replacement.
Please note that due to the nature of pharmaceutical products, we cannot accept returns for items that have been opened or used unless they are defective.
Non-Returnable Items
Certain products are not eligible for returns, including:
- Perishable items or those with a short shelf life.
- Medications purchased without a prescription, if required by local regulations.
- Products explicitly marked as “final sale” at the time of purchase.
How to Initiate a Return
To start a return process, follow these steps:
- Contact our customer support team at support@successpharmacy23.com or call us at +1-800-123-4567 within 14 days of receiving your order.
- Provide your order number, a description of the issue, and any relevant photos of the product if it is damaged or defective.
- Our team will review your request and provide instructions on how to return the product if approved.
Return Shipping
You are responsible for covering the cost of return shipping unless the product was damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service to ensure the safe return of your items.
Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method. Please allow up to 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds
In some cases, only a partial refund may be granted, such as:
- If the product is not in its original condition or is missing parts.
- If the return is requested beyond the 14-day window.
Order Cancellations
If you need to cancel your order, please contact us immediately. Orders can be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a return.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.
Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return, please reach out to us. Our customer support team is here to help. You can contact us at support@successpharmacy23.com or call +1-800-123-4567.
At Success Pharmacy 23, your satisfaction is our priority. We are dedicated to providing you with high-quality products and exceptional service, and we’ll work with you to resolve any issues promptly.
